Lucky55 Privacy Policy — User Personal Data Protection
This policy explains how lucky55 collects, uses, stores, and protects the personal information of Malaysian users. We are committed to managing your data responsibly and transparently.
Effective Date: 1 January 2026. Please revisit this page periodically for any updates.
Information We Collect
Lucky55 collects various categories of information to ensure the platform operates securely and efficiently. The types of information collected are as follows:
Account Information
During registration, you are required to provide your full name, email address, phone number, and relevant identity verification details. This information is used to create and verify your account on the lucky55 platform.
Device & Browser Information
Our platform automatically records technical information including device type, operating system, browser type, IP address, and session data. This information is used to detect unauthorised access and improve platform compatibility with your device.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect payment method details such as bank account number, account holder name, and transaction information. lucky55 does not store your full card number or online banking password.
Usage Data & Cookies
Lucky55 uses cookies and similar tracking technologies to record usage behaviour, language preferences, navigation history, and usage statistics. This data helps us personalise your experience and improve overall platform performance.
How We Use Your Information
All information collected by lucky55 is used solely for legitimate purposes directly related to delivering platform services. The primary purposes are:
- Account management — Creating, verifying, and maintaining secure user accounts.
- Transaction processing — Processing deposits, withdrawals, and bets in MYR accurately and securely.
- Platform security — Detecting and preventing fraud, unauthorised access, and activity that violates our terms of use.
- Customer support — Responding to enquiries and resolving issues reported by users.
- Legal compliance — Meeting legal and regulatory obligations applicable in Malaysia.
- Platform improvements based on aggregated usage data that cannot be personally identified.
Lucky55 will not use your personal information for third-party marketing purposes without your explicit consent.
Cookies & Tracking Technologies
Lucky55 uses session cookies and persistent cookies to enhance your experience. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored on your device for a set period to remember your preferences and settings.
The types of cookies used include functional cookies (to remember language preferences and account settings), performance cookies (to analyse how users interact with the platform), and security cookies (to protect your login session).
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some features on the lucky55 platform. For more information on managing cookies in your browser, please refer to your browser's help guide.
Data Storage, Security & Third-Party Sharing
Storage & Retention Period
Your personal data is stored on servers protected with SSL encryption and strict access controls. lucky55 retains active account data for as long as your account remains active. Following account closure, your data will be retained for the minimum period required by Malaysian law before being securely deleted.
Security Measures
We employ data encryption in transit and at rest, role-based access controls for internal staff, continuous system monitoring, and regular security audits to ensure lucky55 user data is always protected against cyber threats.
Third-Party Sharing
Lucky55 does not sell, rent, or trade users' personal information to third parties for commercial purposes. Your data may only be shared in the following limited circumstances: with authorised payment processors to complete your MYR transactions, with Malaysian legal authorities when required by law or court order, or with technical service providers bound by strict confidentiality agreements with lucky55.
User Rights & How to Contact Us
Access Rights & Corrections
As a lucky55 user, you have the right to access the personal information we hold about you at any time. You also have the right to request corrections to any information that is inaccurate or incomplete. Access or correction requests can be made through your account settings or by contacting our support team.
Right to Deletion
You have the right to request deletion of your personal data from lucky55's systems, subject to the minimum data retention obligations set out under Malaysian law. Deletion requests will be processed within 30 business days following identity verification.
Policy Updates & Contact
Lucky55 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Users will be notified of significant changes via a notice on the platform or their registered email. Continued use of the platform after a policy change constitutes acceptance of the updated policy.
For any enquiries, requests, or complaints regarding your data privacy at lucky55, please contact our team at: [email protected]. We are committed to responding within three business days.